Dealing with spills

Act Immediately!

The quicker you attend to a spill the less likely it is to cause a permanent stain. As many substances dry they “cure” this means that they undergo chemical changes that permanently bond them to the fabric.

STEP 1: Soak up any liquids using a paper towel or clean, white cloth.

STEP 2: Carefully remove any solids using a blunt knife or spoon. If the solids have dried, they can be gently brushed or vacuumed off.

STEP 3: Identifying the stain and remove it using the appropriate products. The Problem Solver will help you to select the right product.

Removing Stains

Identifying the stain and select the appropriate product and method.

Each stain has its own properties. To give yourself the best chance of removing a stain you will need to identify the cause of the stain and select stain removal products designed to treat that particular kind of stain. You can use the Problem Solver work out which product is best for you.

Before You Start

  • Always test the product on a hidden area of your furniture before you use it.
  • If possible, remove the cover and clean from the reverse. This helps to prevent damage to the surface of the fabric, and makes it easier to rinse the area.
  • To avoid rings, use a sponge dampened with water to create a ring around the stain at a distance of 2-3cm before you start cleaning.

Removing the Stain

STEP 1: Apply the product Working from the outside edge in, using a sponge to dab a small amount of product onto the stain. For small areas, apply the product using a cotton bud. Do not rub or scrub. You don’t need to scrub – this works on pots and pans, but on fabrics it just drives the stain in deeper, and damages the fabric. The secret to effective but gentle cleaning is to select the right stain removal product and let it do all the work. The product dissolves the stain then you just need to use water and absorption to lift the solution out of the fabric. Do not over saturate the area with product. This will make it difficult to rinse. It is best to apply a light application of product and then rinse and re-apply if necessary.

STEP 2: Leave the product to act Stain removal products need time to dissolve the stain. This will take about 5 minutes. Don’t leave it so long that the area dries out.

STEP 3: Rinse thoroughly Working from the outside edge of the stain into the centre, use a sponge dampened with a little water to rinse the stained area. Take care not to soak the area, this will allow the product to soak into the furniture’s filling, making it more difficult to remove. Use absorbent paper to soak up as much moisture as possible. Repeat several times to ensure that all traces of product is removed.

STEP 4: Allow to dry Allow the furniture to dry completely before you use it. If you use while it is wet, you risk causing a new stain.

Rings and water marks: If your furniture is upholstered with natural fibres, such as linen, if you have not thoroughly rinsed the area after removing a stain, or if it has been a while since you last cleaned your lounge, you may notice rings or water marks after cleaning. In such cases you will need to clean the furniture seam-to-seam with Fabric Cleaner after removing the stain. How to clean furniture with Fabric Cleaner.

Contact Us

Customer Service
Australia: 1300 885 010
New Zealand: 0800 888 789

Phone: +612 8536 9000
Fax: +612 8536 9001