Dealing with spills

Act Immediately

The quicker you attend to a spill the less likely it is to cause a permanent stain. As many substances dry they “cure” this means that they undergo chemical changes that permanently bond them to the fabric.

STEP 1: Soak up any liquids using a paper towel or clean, white cloth.

STEP 2: Carefully remove any solids using a blunt knife or spoon. If the solids have dried, they can be gently brushed or vacuumed off.

STEP 3: Identifying the stain and remove it using the appropriate products. The Problem Solver will help you to select the right product.

The Golden Rules of stains removal

Removing Stains

Identifying the stain and select the appropriate product and method.

Each stain has its own properties. To give yourself the best chance of removing a stain you will need to identify the cause of the stain and select stain removal products designed to treat that particular kind of stain. You can use the Problem Solver work out which product is best for you.

Before You Start

Removing the Stain

STEP 1: Apply the product Working from the outside edge in, using a sponge to dab a small amount of product onto the stain. For small areas, apply the product using a cotton bud. Do not rub or scrub. You don’t need to scrub – this works on pots and pans, but on fabrics it just drives the stain in deeper, and damages the fabric. The secret to effective but gentle cleaning is to select the right stain removal product and let it do all the work. The product dissolves the stain then you just need to use water and absorption to lift the solution out of the fabric. Do not over saturate the area with product. This will make it difficult to rinse. It is best to apply a light application of product and then rinse and re-apply if necessary.

STEP 2: Leave the product to act Stain removal products need time to dissolve the stain. This will take about 5 minutes. Don’t leave it so long that the area dries out.

STEP 3: Rinse thoroughly Working from the outside edge of the stain into the centre, use a sponge dampened with a little water to rinse the stained area. Take care not to soak the area, this will allow the product to soak into the furniture’s filling, making it more difficult to remove. Use a clean, white cloth or absorbent paper to soak up as much moisture as possible. Repeat several times to ensure that all traces of product is removed.

Note: When cleaning natural fibres, such as cotton and linen, it may be necessary to clean the entire cushion or panel from seam-to-seam with a textile cleaner, after removing the stain. It is difficult to prevent rings from forming on natural fibres. Cleaning from seam-to-seam is the easiest way to prevent rings. How to clean furniture

STEP 4: Allow to dry Allow the furniture to dry completely before you use it. If you use while it is wet, you risk causing a new stain.

Contact Us

Customer Service
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Phone: +612 8536 9000
Fax: +612 8536 9001